Shop policies
Last updated on Sep 30, 2021
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
Europe: 3-5 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Payment options
Secure options
Visa/Master (Stripe)
Paypal
SEPA bank transfer
Cancellations, returns & exchanges
Please contact me if you have any problems with your order.
Request a cancellation within: 24 hours of purchase
I don't accept exchanges
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
-
Custom or personalized orders
For returns of artwork or crafts, please contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Christian Hotz
Rue de l'Argentine 41
1310 LA HULPE
Belgium