Shop policies

Last updated on Sep 30, 2021

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

Europe: 3-5 business days

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Payment options

Secure options

Visa/Master (Stripe)

Paypal 

SEPA bank transfer

Cancellations, returns & exchanges

Please contact me if you have any problems with your order.

Request a cancellation within: 24 hours of purchase

I don't accept exchanges

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Digital downloads

For returns of artwork or crafts, please contact me within: 14 days of delivery

Ship items back within: 30 days of delivery 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Privacy policy

Read the privacy policy for CHotzCreations

 

 

Christian Hotz

Rue de l'Argentine 41

1310 LA HULPE

Belgium

contact@christianhotz.com